This position is responsible for managing, gathering, and processing information related to Business/Operational Support Systems (BSS/OSS) and overall solution architecture leadership and delivery. Responsibilities include BSS/OSS (Business/Service/Network management) solution engineering, project coordination, business requirements analysis, requirement specification, and project documentation. This individual will collaborate with CTO leads, business, engineering product teams, Operations personnel, Enterprise Technology, Product Managers, and Strategic Partners/Vendors in gathering BSS/OSS requirements and engineering comprehensive and cost-effective (BSS/OSS) enterprise solution architectures that meet functional and performance expectations.
 
The candidate will be expected to function in his role as a Chief Program Architect. The Chief Program Architect plays a critical role in making sure programs are envisioned, designed, developed and implemented across the enterprise (including both BSS and OSS) to meet business needs. The Chief Program Architect is involved at every phase of the project lifecycle from intake through delivery. He/She is responsible for making sure the entire solution design is complete and consistent from the start and seeks to remove as much re-work as possible. Chief Program Architects should see themselves as one of the program’s leadership team members that have primary responsibility that a solution is well engineered, operable, maintainable, delivered on schedule, aligns to enterprise vision and actually provides the anticipated business value.  This role may also involve working with the CIO, Senior Leadership Team, and other supporting architects to ensure the system defined by their project integrates in with existing systems and is in alignment with Comcast vision, technology, roadmaps and/or standards.
 

• Assist in the development of BSS/OSS solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems and technology mgmt.
• Track and document requirements for enterprise (BSS/OSS) development projects and enhancements (e.g. architectural functional requirements)
• Assist in the planning and design of new or upgraded systems
• Assist in the evolution of enterprise product and system roadmaps
• Interact with departments to implement improvements in process
• Perform analysis of overall BSS/OSS information management systems
• Interact with cross-organizational teams to determine BSS/OSS support for business requirements
• Assist in analysis of specific system elements, such as system software, components transactions, integration architecture, data modeling, and processes, with recommendations for appropriate changes
• Promote the effective use of the Management systems throughout Comcast

 
Minimum Requirements  

• Bachelors Degree in computer science/engineering (Masters degree is a plus). MBA is a Plus
• 10+ years of experience in IT and a good blend of both functional and technical skills in enterprise MSO/Telecommunications BSS/OSS systems and solution architecture.
• Strong Communication & interpersonal skills: Communicates effectively at both the executive and developer levels and needs to have strong communication and leadership skills with the ability to lead large technical teams that may
• Experienced in driving and realizing a complex/ full end to end solution and how decision/design impacts architecture delivery.
• Four years experience in systems Integration and implementation
• Experience with BSS/OSS enterprise architecture
• Experience and knowledge of BSS, OSS, IT, and Eng standards (TMF, ITIL, IETF, IEEE, ITU-T, 3GPP).
• Experienced in cross functional architecture and delivery development team leadership/mgmt
• Hands on system development and integration design experience/background (SOA, J2EE, OO, distributed architecture).
• Demonstrated experience in BSS/OSS/IT Solution architecture design and delivery.

1B dollar Cisco Partner specializing in IT/Telecom infrastructure solutions from Unified Communications to storage and Disaster Recovery and some knowledge of LAN/WAN.  Reseller of CISCO, HP, IBM, NetApp, SUN, EMC and VMWare. They are Cisco’s 6th Largest partner in the US.

NEED TO HAVE PRODUCED 1M IN GROSS PROFIT. 

This position is responsible for closing profitable sales transactions through researching sales leads, obtaining knowledge of customer organizations, developing customer relationships, building strong business relationships with partners and vendors, and generating product and/or services proposals and quotations.

NEED TO HAVE:
Minimum 5 years demonstrated outside sales experience .

Northrop Grumman Corporation is a leading global security company whose 120,000 employees provide innovative systems, products, and solutions in aerospace, electronics, information systems, shipbuilding and technical services to government and commercial customers worldwide.

Reston/Herndon VA- DC Metro

We are an fast growing and extremely profitable international IT Service Management software company headquartered in the United Kingdom with offices across Europe, North America & Asia Pacific. We specialize in delivering Help Desk and IT Service Management solutions to large blue-chip organizations and to the public sector.  Benefiting from over 18 years of development and investment around Best Practice principles, our core solution, intuitively steers users through the IT Infrastructure Library (ITIL) processes.  Our commitment to Best Practice is further demonstrated through being the first to achieve BS 15000 certification which has now become, ISO/IEC 20000, the International standard for ITSM.

We need an experienced Channel/Partner Manager for the  US.  If you have experience selling software applications through channel partners and are ready for a new challenge, we want to hear from you.

If you’d like to find out more about us first, see what we offer you in return though the information about our business, approach and career development and if you want to be challenged on a daily basis and gain the satisfaction of being on the leading edge of working within the ITIL framework and ITSM software – send us your resume.

Job Responsibilities

• Driving partner revenue to hit quota –regional partners, focus partners and National partners in the Central and Western USA.




• Manage multiple strategic national partners – develop a business plan, execute against it. Coordinate executive level meetings. 




• Must be willing and able to travel




• Engages partners in account mappings with the Direct Sales Team.




• Builds partner go to market account plans.




• Recruitment and assessment of new partners and the opportunities they bring




• Ownership of local partner relationships including; partner training and productivity.




• Coordinate marketing events. Attention to detail is required.




• Display ability to navigate through a Partner’s organization.




• Hold partner accountable for forecast, program requirement fulfillment and target accounts jointly.

Required Experience

• Four to six years of experience in enterprise software channel sales experience.




• Knowledge of application software sales through channels and partners as well as and knowledge of partners in region is an absolute requirement.




• Ability to learn full service desk management software with the intent to train others.




• Must possess the technical aptitude to grasp channel sales and strategy




• Must have good presentation skills and be self motivated.

Salary and Benefits

The most driven and dedicated sales professionals will be compensated with a lucrative structure with outstanding upside potential. Current sales executives are earning base salaries in the $80,000 to $95,000 and total annual earnings into the $195,000k+ range and not capped.  We also offer an excellent benefits package.

You will act as a strategic advisor to develop long term partnerships with our clients to ensure that they remain successful by realizing the full value of their investment with us.  Ultimately, you will assist with maximum adoption of their current RightNow solution and identify product expansion opportunities.

A significant part of your role will be to serve as a client advocate, often functioning as a liaison between our clients and all internal RightNow teams (e.g. Professional Services, Customer Care, Product Development, Hosting, Accounting, and Product Management).  You will ensure that needs and/or requirements considered critical to the success of these clients are communicated and managed throughout the RightNow organization.

Following are a list of essential duties and responsibilities:

Deliver Results

• Conduct operational reviews
• Provide industry benchmarking to clients
• Ensure adoption of best practices
• Assist in production and delivery of quarterly business reviews
• Continually assess, document, and analyze client gains in efficiency and effectiveness  

Promote Solution Education

• Educate clients on the value they can generate from the power of their current RightNow solution
• Encourage clients to utilize appropriate RightNow education services (i.e., community forums, training, Professional Services engagements, user conferences, workshops, etc)

Act as Trusted Advisor, Advocate, and Liaison

• Facilitate relationships across various client teams, brands, and/or departments to further strengthen RightNows partnership with clients
• Be an expert on the clients RightNow deployment and the go-to person for their strategic business direction
• Monitor client issues and act as the high-level point of escalation for all client concerns  

Perform Account Management

• Contribute to the development of annual account plans and quarterly account reviews
• Proactively manage accounts by creating plans for upgrades, busy season spikes, and solution expansion or changes
• Work with Sales and Operations to formulate client-specific strategies to increase clients use of best practices and drive further adoption of RightNow products
• Understand and advocate a clients product roadmap needs to RightNows Product Management team
• Gather feedback from clients to drive requirements for future RightNow products and services
• Work with RightNows Marketing team to help design and execute industry/vertical specific marketing programs

Following are the essential knowledge, skills, abilities, and background:

• 3+ years experience implementing CRM applications and/or providing strategic advisory services and account management services
• Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, support, sales, and marketing experts
• Working knowledge of the following business areas:
  • Call Center/Customer Service
  • Business Analytics
  • Marketing Automation
  • Sales Force Automation
  • Service Cloud/Social Networks
• Ability to lead cross functional business and technical teams to provide timely issue resolution
• Ability to create and sell business cases to internal and client t...

FLSA Status

Non-Exempt

Department

Legal

Location

Herndon VA

Reports To

Senior Director, Legal and Government Affairs

Position Summary

Director of Government Contract and Regulatory Compliance is the focal point for information on all areas of government regulations, contract requirements, and oversight which impact Triple Canopy and is responsible for averting risk to Triple Canopy through monitoring internal controls and compliance with the regulations and contract requirements. 

General Purpose

Provides internal controls and compliance and acts as the focal point for information on all areas of government relations.

            Roles and Responsibilities:

• The Director of Government Contract and Regulatory Compliance will report directly to the Senior Director, Legal and Government Affairs and will be responsible for companywide corporate compliance programs. 


• Create and implement best practices in business ethics and innovative approaches to enhance the company’s internal control programs that respond to common legal, financial, and human resource compliance issues. 


• Work within the company and with the Corporate Counsel and senior leadership team to formulate the Corporate Compliance strategy & operating plan to achieve success with regulatory agencies. 


• Responsible for the global oversight of the end-to-end corporate compliance process. This includes reviewing, planning and implementing initiatives and training related to compliance, as well as, monitoring and evaluating the effectiveness of regulatory compliance with the laws, and regulations of both governing bodies and third party agencies.


• Establish internal control test plans, coordinate testing, evaluate test results, and assist management with assertion as to the effectiveness of the internal control environment.


• Responsible for ensuring that Corporate Compliance appropriately supports all aspects of applicable internal controls and external regulatory examinations. 

Risk Mitigation:

• Develop regulatory and contract compliance matrix based on RFP requirements during project bid phase leading to contract award.


• During contract life cycle work with program management to identify key internal controls, responsible control owners, and remediate control gaps. 


• Internal Control Monitoring - continuously conduct internal reviews of compliance with regulatory and contract requirements throughout the contract life cycle.


• Systems Development - Participate in systems development efforts to ensure compliance with regulatory requirements and basic internal controls.


• Policy review and development - participate on teams involved in developing and/or revising company policies and procedures.

Other Responsibilities include:

• Ensure projects align with broader corporate regulatory compliance strategy. 


• Serve as the overall lead in managing the production of required documentation for Corporate Compliance.


• Keeping the company’s Leadership Team fully informed of status, issues, and activities.


• Lead for regulator inquiries, questions and requests for documentation prior to, during, and after the examinations commence.


• Serving as primary content reviewer in Corporate Compliance before any materials are provided to regulatory examiners, ensures materials are thorough, correct, and are of high quality.


• Driving follow-up activities/resolution of any Corporate Compliance audit or examination findings to ensure quality, on-time deliverable and sustainability of corrective actions, performs periodic reporting and follow up activities with issue "owners".


• Records custodian

Essential Skills and Experience:

• Minimum of 8 - 10 years of experience as an auditor or regulatory examiner and/or experience working directly with audit/examiners in similar capacity


• Experience working with government regulators and an excellent relationship/reputation with them.


• Experience in a professional services organization, to include demonstrated leadership.


• Familiarity with operational, financial, quality assurance, and human resource procedures and regulations is required.


• Deep understanding of government contracting regulations and regulatory guidance; possess requisite certifications.


• Excellent interpersonal skills and the ability to communicate with employees at all levels within the organization as well as with external parties.


• Strong diplomatic, negotiation, and influencing skills.


• Effective oral and written communication skills, including demonstrated experience writing audit documentation.


• Strong leadership skills; practices a collaborative approach.

Personal Characteristics:

• The Director of Government Contract and Regulatory Compliance must be able to interface effectively with company leadership.


• He/she should be a team player and understand the value in collaboration among his/her peers.


• This professional should be highly focused and take pride in achieving tangible, measurable results. 


• Ethics must be beyond reproach.


• He/she must be able to stay calm under the pressures of multiple deadlines and will possess good multi-tasking skills


• The ideal candidate will have excellent organizational skills and serve as an effective team player, and will work well with their peer group and support staff. 


• The candidate must also work well independently.


• This individual must be an excellent communicator.

Education:

• The ideal candidate will have a Bachelor’s Degree from four-year college or university.  Advanced degrees encouraged.  Experience presenting training programs encouraged.

Reporting to this Position

• N/A

Physical Demands and Work Environment

Must be able to read and comprehend legal documents and instruments.  Must be prepared to attend meetings or travel to other company sites (both domestic and international) to provide compliance assistance as required.  Must be prepared to interact with company personnel at all levels of the organization.  Must be willing to travel to overseas locations including austere environments.

General Sign-Off

Individuals with work authorization based on non-immigrant visa status should advise type of visa when submitting resume.  Triple Canopy, Inc. is an equal opportunity employer. 

• Manages the conversion of the current benefits plan to a self funded model and handles the day-to-day administration of the programs


• Responds to employee questions regarding benefits coverage


• Resolves escalated employee concerns and claims issues with vendors


• Processes employee benefits requests


• Maintains all benefits files


• Manages enrollment issues including employee communications and informational meetings


• Provides data management, reporting and analysis for all benefits and compensation programs


• Manages communications and educational programs regarding plan changes


• Ensures consistency in plan administration and regulatory compliance


• Manages vendor/broker relations


• Reviews monthly invoices from vendors for accuracy


• Supports ad hoc related initiatives on a project management basis

Requirements and Skills:

• Bachelors degree/5+ years of experience


• General knowledge of federal and state laws relating to benefit plans including ERISA, HIPAA, COBRA and FMLA


• Project management experience


• Exposure to international facilitation of benefits programs


• Vendor management experience


• Computer proficiency


• Strong written and verbal communication skills


• Superior customer service and interpersonal skills


• Comfortable working through dynamic, matrix issues and dealing with ambiguity


• Ability to maintain high level of confidentiality


• Excellent attention to detail


• Outstanding organizational skills


• Must have legal right to work in the U.S.

$2B global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.

The company has an All in one Suite of IP Communication software.  Specialize in Call Center Software solutions and Enteprise IP PBX software solutions.

Need to have 5 + years experience in the Channels selling IP PBX Solutions such as Cisco, Avaya, and 3Com.

Knowledge of Telcom industry is a plus (IP, PBX, CTI, Etc)

Heavy Prospecting and Channel Development

Need to have lived in the Northern VA area covering the Mid Atlantic Regional for the past 5 years.